At frog, our customers are the most important part of our business, and we are dedicated to delivering you “World class service with a hometown feel.” Our team is always in the neighborhood and ready to help you with anything you need.
This Quick Start Guide will help answer any questions you might have to get you up and running.
As you are getting settled into your new home, please don’t hesitate to contact us if you have any questions about your internet service or home technology. You can reach us by calling (817) 717-9563 or by emailing support@frognow.com.
-Michael Voll – CEO
Frog offers a "base" Internet connection that's up to 2,000 megabits per second. Our "slowest" is twice as fast as Google and AT&T's fastest! Lucky for you, that service is already included in your HOA fee, and is activated before you move in. That means you can stream music and order pizza online while you unpack your boxes. frog also offers internet connection upgrades up to 10,000 megabits per second! That is the fastest residential internet on the planet! With that kind of bandwidth, you have more than enough internet for everyone in your home and all of their devices. The whole family will have insanely fast connections on their computers, smartphones, tablets, and more—all at the same time.
Most internet connections are slower than your devices, but we’ve turned that upside down. Our Internet is so fast that very few devices today will be able to fully take advantage of even our slowest speed, but we know that the devices of tomorrow will.
In the meantime, we want you to be able to stream as many movies, TV shows, songs, and games as you want, on as many devices as you want, all at the same time.
That all depends on the device, how it is connected, and its environment. Wireless devices are limited by the type of Wi-Fi they support and how far they are from the wireless signal. Hardwired devices are limited by the type of network port they use. Below is a summary of the download speeds you can expect on a variety of common devices under ideal conditions.
Streaming video services are giving traditional paid TV contracts stiff competition by delivering live sports and prime-time programming online, often for a much better price. Even premium channels like HBO and Showtime are available as separate streaming services or add-on bundles.
Nobody likes surprises when looking at the bill, which is one of the many reasons we at frog love streaming TV -there are no hidden charges! In fact, if you ever decide to cancel, it’s easy and painless—a refreshing change from the hassle of dealing with cable and satellite call centers.
Services such as Sling TV, PlayStation Vue, DirecTV Now, YouTube TV, and Hulu with Live TV are emerging as major competition to traditional paid television packages. Offering both live and on-demand programming along with—in most cases—cloud-based DVR, these kinds of services are more-than-capable alternatives to cable and satellite.
To compare channel lineups and find the perfect TV service for you, check out their respective websites or apps.
Just in case you like to watch TV like it’s 1999, your home wiring is also setup to support distribution of satellite TV. Contact your preferred satellite provider to learn more about the options they offer. Please be sure to check out your HOA rules about placement of Satellite Dishes (we don’t want you getting in trouble)!
For those who still desire to have a home phone, Ooma is a device that provides phone service at a fraction of the price by using the internet.
There is a one-time purchase for the device, and you only pay taxes monthly. Ooma supports 911 calling and you can keep your old number!
After ordering the device, give frog a call if you want help with installation.
We at frog believe that your home internet should never slow you down. That’s why we’re building technology for the future, and we’re so very excited that you’re here with us to experience such a monumental endeavor.
-Your frog Team
817.717.9563
support@frognow.com
